bigcommerce - I'm trying to specify the reply-to address in the template "return_notification_email.html" -
can edit template or check box or allows return request notification sent email specified in store profile have reply-to address of customer submits request?
this way it'll it's coming user , can reply normally.
you can't unless use custom form rather builtin forms. can build using javascript, prebuilt resource, or app bc app store.
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